Our service and after sales
2022-06-30
Our Service:
We try our best to make your experience with us a positive one and therefore we stand behind everything we sell.
with 1 year or 1200 working hours manufacturers warranty whichever comes first.
Pre-sale service:
Call us no matter cooperate or not. you may get an unexpected harvest. We would discuss the future development of this line together according to many years experience in selling and producing which could help to enlarge the profits and improvement for both of us.
Studying the customer's requirement carefully, we would help the customer to choose the most suitable machine and will offer you the relative samples and suggestions promptly and considerately, according to the customer's production scale and technical requirements.
Selling service:
Promotely and painterly answer customers' questions. put our heart and soul into service for customers, including supplying some suggestions on choosing the place, how to save cost, and play the maximum value of our machine
After-sale Service:
1. our technicians will provide on-site service to customers in China. We will supply the whole day online service to foreign customers. According to foreign customers' requirements, we will arrange for technicians to go abroad to install or maintain the machine if necessary.
2. within the warranty period and if the machine parts are damaged under normal using conditions, we will offer free new ones for replacement.
3. after the expiry of the warranty, we can renew the contract, which can enjoy the same service as that during the warranty period.
4. our company will research the staff's service attitude aperiodically to improve the service satisfaction
